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When the Wi-Fi Goes Down... Then What?
Service Continuity
EdFITS
Blog
It's the morning of online assessments. The Wi-Fi drops. Nobody can access the MIS. The office printer stops responding. Staff ask, “What now?” This is what we call a digital snow day - and without a plan, it brings the school to a halt. This Is Why Service Continuity Management Matters Service Continuity Management is about preparing for ICT failure - and ensuring your school can still function when systems go down. What It Covers Critical systems like MIS, internet, email, file access Backup and recovery plans Alternative procedures when tech fails Communication when something breaks It's Not About Panic - It's About Preparation You don't need a 50-page policy. You need a one-pager that says: “If the MIS fails, use paper registers kept in the office.” “If the internet fails, call this number from a mobile.” “If email is down, communicate via text alert.” Where to Start List your…
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